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Cross-cultural information as a critical factor for future quality service in hospitality: a preliminary study in Barcelona

To access the full text documents, please follow this link: http://hdl.handle.net/20.500.14342/4284

Author

Ficapal, Jordi

Santomà, Ricard

Other authors

Universitat Ramon Llull. Facultat de Turisme i Direcció Hotelera Sant Ignasi

Publication date

2003



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Document Type

Article

Published version

Pages

4 p.

Publisher

Annual EuroChrie Congress. Bad Honnef, Germany. 22-25 October

Published in

The Proceedings of 2003 EuroCHRIE Congress, p.33-36

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Rights

© EuroCHRIE i l'autor/a. Tots els drets reservats

This item appears in the following Collection(s)

IQS [794]