A measure of perceived performance to assess resource allocation

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dc.contributor	Universitat Politècnica de Catalunya. Departament de Matemàtiques
dc.contributor	Universitat Politècnica de Catalunya. GREC - Grup de Recerca en Enginyeria del Coneixement
dc.contributor.author	Sayeras, Josep M.
dc.contributor.author	Agell, Nuria
dc.contributor.author	Rovira Llobera, Xari
dc.contributor.author	Sánchez Soler, Monica
dc.contributor.author	Dawson, John A.
dc.date	2016-08-01
dc.identifier.citation	Sayeras, J., Agell, N., Rovira, X., Sanchez, M., Dawson, J. A measure of perceived performance to assess resource allocation. "Soft computing", 1 Agost 2016, vol. 20, núm. 8, p. 3201-3214.
dc.identifier.citation	1432-7643
dc.identifier.citation	10.1007/s00500-015-1696-3
dc.identifier.uri	http://hdl.handle.net/2117/102418
dc.language.iso	eng
dc.publisher	Springer
dc.relation	http://link.springer.com/article/10.1007%2Fs00500-015-1696-3
dc.relation	info:eu-repo/grantAgreement/ES/6PN/TIN2010-20966-C02-02
dc.rights	info:eu-repo/semantics/openAccess
dc.subject	Àrees temàtiques de la UPC::Matemàtiques i estadística::Matemàtica aplicada a les ciències
dc.subject	Àrees temàtiques de la UPC::Matemàtiques i estadística::Investigació operativa::Optimització
dc.subject	Information theory
dc.subject	Programming (Mathematics)
dc.subject	Performance evaluation
dc.subject	Reasoning under uncertainty
dc.subject	Fuzzy operator
dc.subject	Similarity index
dc.subject	Informació, Teoria de la
dc.subject	Programació (Matemàtica)
dc.subject	Classificació AMS::94 Information And Communication, Circuits::94D05 Fuzzy sets and logic
dc.subject	Classificació AMS::90 Operations research, mathematical programming::90C Mathematical programming
dc.title	A measure of perceived performance to assess resource allocation
dc.type	info:eu-repo/semantics/submittedVersion
dc.type	info:eu-repo/semantics/article
dc.description.abstract	The final publication is available at Springer via http://dx.doi.org/10.1007/s00500-015-1696-3
dc.description.abstract	Performance measurement is a key issue when a company is designing new strategies to improve resource allocation. This paper offers a new methodology inspired by classic importance-performance analysis (IPA) that provides a global index of importance versus performance for firms. This index compares two rankings of the same set of features regarding importance and performance, taking into account underperforming features. The marginal contribution of each feature to the proposed global index defines a set of iso-curves that represents an improvement in the IPA diagram. The defined index, together with the new version of the diagram, will enable the assessment of a firm's overall performance and, therefore, enhance decision making in the allocation of resources. The proposed methodology has been applied to a Taiwanese multi-format retailer and managerial perceptions of performance and importance are compared to assess the firm's overall performance.
dc.description.abstract	Peer Reviewed

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