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Title:
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A measure of perceived performance to assess resource allocation
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Author:
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Sayeras, Josep M.; Agell, Nuria; Rovira Llobera, Xari; Sánchez Soler, Monica; Dawson, John A.
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Other authors:
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Universitat Politècnica de Catalunya. Departament de Matemàtiques; Universitat Politècnica de Catalunya. GREC - Grup de Recerca en Enginyeria del Coneixement |
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Abstract:
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The final publication is available at Springer via http://dx.doi.org/10.1007/s00500-015-1696-3 |
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Abstract:
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Performance measurement is a key issue when a company is designing new strategies to improve resource allocation. This paper offers a new methodology inspired by classic importance-performance analysis (IPA) that provides a global index of importance versus performance for firms. This index compares two rankings of the same set of features regarding importance and performance, taking into account underperforming features. The marginal contribution of each feature to the proposed global index defines a set of iso-curves that represents an improvement in the IPA diagram. The defined index, together with the new version of the diagram, will enable the assessment of a firm's overall performance and, therefore, enhance decision making in the allocation of resources. The proposed methodology has been applied to a Taiwanese multi-format retailer and managerial perceptions of performance and importance are compared to assess the firm's overall performance. |
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Abstract:
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Peer Reviewed |
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Subject(s):
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-Àrees temàtiques de la UPC::Matemàtiques i estadística::Matemàtica aplicada a les ciències
-Àrees temàtiques de la UPC::Matemàtiques i estadística::Investigació operativa::Optimització
-Information theory
-Programming (Mathematics)
-Performance evaluation
-Reasoning under uncertainty
-Fuzzy operator
-Similarity index
-Informació, Teoria de la
-Programació (Matemàtica)
-Classificació AMS::94 Information And Communication, Circuits::94D05 Fuzzy sets and logic
-Classificació AMS::90 Operations research, mathematical programming::90C Mathematical programming |
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Rights:
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Document type:
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Article - Submitted version
Article |
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Published by:
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Springer
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Share:
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