Consumer Protection in online marketplaces

Abstract

Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022, on a Single Market for Digital Services, replaces part of the E-Commerce Directive and sets out a comprehensive new regulatory framework for online platforms and internet and digital services. It also addresses consumer protection in Art. 6.3 (online marketplace safe harbours). The purpose of this norm is to provide protection for consumers in the event that the seller who uses the platform to supply its services breaches the contract with the consumer, as long as certain requirements are met. The following pages will analyse whether the rule does indeed fulfil this goal.