dc.contributor
Universitat Politècnica de Catalunya. Departament d'Organització d'Empreses
dc.contributor
Sunyer Torrents, Albert
dc.contributor
Cabañas Laforet, Ivan
dc.contributor.author
Karacaoglu, Zehra
dc.date.accessioned
2026-03-07T01:32:45Z
dc.date.available
2026-03-07T01:32:45Z
dc.date.issued
2026-02-02
dc.identifier
https://hdl.handle.net/2117/456940
dc.identifier
PRISMA-200443
dc.identifier.uri
https://hdl.handle.net/2117/456940
dc.description.abstract
This thesis explores how to design and optimize the pre-sales and sales processes at an IT company by replacing scattered, Excel-based workflows with an integrated Business Process Player tool. The project involves mapping the current state of these processes, analyzing inefficiencies, and defining all elements required for a clear and automated digital process flow. Each step will be translated into a BPMN-modeled workflow. The goal is to provide a structured, scalable, and measurable approach to process management, enabling better transparency and performance tracking across teams.
dc.format
application/pdf
dc.format
application/pdf
dc.publisher
Universitat Politècnica de Catalunya
dc.rights
Restricted access - confidentiality agreement
dc.subject
Àrees temàtiques de la UPC::Economia i organització d'empreses
dc.subject
Industrial management
dc.subject
Empreses -- Direcció i administració
dc.title
Study to redesing and automate the pre-sales and sales process at an IT company
