Purpose: The main purpose of this paper is to explore and to propose a comprehensive definition and conceptualization of an Internal Quality Assurance System (IQAS) for Higher Education Institution (HEI) by using Work Systems Theory (WST) as a theoretical lens. Design/methodology/approach: The paper follows a multiple method research approach by grounding on a literature review and validating against a published study case. Findings: After analysing a number of IQAS definitions, the paper shows how these systems can be defined as a specific case of a “work system”, the main unit of analysis and conceptualization provided by WST. To further demonstrate the academic relevance and practical applicability of the proposed conceptualization, we provide a concrete instantiation as a “work system” of the IQAS implemented in a real HEI case. Research limitations: Additional instantiations of IQAS implemented in other different real contexts should be conducted to foster the generalizability of the proposed framework. Practical implications: Using the same theoretical lens as a reference point, the paper provides insights and directions for further research as well as potential future uses and practical applications of the derived conceptualization. Originality/value: To our best knowledge, this is the first comprehensive formal IQAS definition and first WST-based conceptualizing an IQAS for HEIs.

Peer Reviewed