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Título:
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Enhancing the hospitality customer experience of families with children on the autism spectrum disorder
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Autor/a:
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Freund, Daniela; Cerdan Chiscano, Monica; Hernández-Maskivker, Gilda; Guix, Mireia; Iñesta, Ana; Castelló, Montserrat
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Otros autores:
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Universitat Ramon Llull. Facultat de Turisme i Direcció Hotelera Sant Ignasi; Universidad del Rosario; Universitat Ramon Llull. ESADE; Universitat Ramon Llull. Facultat de Psicologia, Ciències de l’Educació i de l’Esport Blanquerna |
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Abstract:
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The purpose of this study is to examine intention to travel to accessible accommodations by families of children diagnosed with autism spectrum disorder (ASD), the influence of travel constraints (intrinsic, interactive, and environmental), the severity of disorder, and the families' strategies for coping with such constraints. A structured survey targeted at Spanish families (N = 117) indicated that the intrinsic dimension and the severity of disorder positively influence their intention to travel. The study contributes to extend knowledge about travel constraints related to accessible tourism and provides insights to accommodation providers on how to better enhance the customer experience of families travelling with a child diagnosed with ASD. |
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Fecha de creación:
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04-2019 |
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Materias (CDU):
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338 - Situació econòmica. Política econòmica. Gestió, control i planificació de l'economia. Producció. Serveis. Turisme. Preus |
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Materia(s):
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Turisme accessible
Accessible tourism
Autisme
Autism
Turisme familiar
Family tourism
Relacions amb els clients
Customer relations
Hotels
Hospitality |
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Derechos:
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© Wiley. Tots els drets reservats |
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Páginas:
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17 p. |
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Tipo de documento:
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Artículo
Artículo - Versión aceptada |
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DOI:
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https://doi.org/10.1002/jtr.2284
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Editor:
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Wiley
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Publish at:
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International Journal of Tourism Research, 2019, Vol. 21, Issue 5 (September), p. 606-614
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Compartir:
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