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Title:
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Reducing event variability in logs by clustering of word embeddings
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Author:
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Sánchez Charles, David; Carmona Vargas, Josep; Muntés Mulero, Victor; Solé Simó, Marc
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Other authors:
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Universitat Politècnica de Catalunya. Departament de Ciències de la Computació; Universitat Politècnica de Catalunya. ALBCOM - Algorismia, Bioinformàtica, Complexitat i Mètodes Formals |
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Abstract:
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Several business-to-business and business-to-consumer services are provided as a human-to-human conversation in which the provider representative guides the conversation towards its resolution based on her experience, following internal guidelines. Several attempts to automatize these services are becoming popular, but they are currently limited to procedures and objectives set during design step. Process discovery techniques could provide the necessary mechanisms to monitor event logs derived from textual conversations and expand the capabilities of conversational bots. Still, variability of textual messages hinders the utility of process discovery techniques by producing non-understandable unstructured process models. In this paper, we propose the usage of word embedding for combining events that have a semantically similar name. |
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Abstract:
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Peer Reviewed |
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Subject(s):
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-Àrees temàtiques de la UPC::Informàtica::Intel·ligència artificial::Llenguatge natural
-Machine learning
-Human computer interaction
-Automatic speech recognition
-Unstructured processes
-Process discovery
-Word embedding
-Aprenentatge automàtic
-Interacció persona-ordinador
-Processament de la parla |
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Rights:
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Document type:
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Article - Submitted version
Conference Object |
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Published by:
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Springer
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Share:
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