Challenges and opportunities of applying natural language processing in business process management

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To access the full text documents, please follow this link: http://hdl.handle.net/2117/121682

dc.contributor	Universitat Politècnica de Catalunya. Departament de Ciències de la Computació
dc.contributor	Universitat Politècnica de Catalunya. ALBCOM - Algorismia, Bioinformàtica, Complexitat i Mètodes Formals
dc.contributor	Universitat Politècnica de Catalunya. GPLN - Grup de Processament del Llenguatge Natural
dc.contributor.author	van der Aa, Han
dc.contributor.author	Carmona Vargas, Josep
dc.contributor.author	Leopold, Henrik
dc.contributor.author	Mendling, Jan
dc.contributor.author	Padró, Lluís
dc.date	2018
dc.identifier.citation	van der Aa, H., Carmona, J., Leopold, H., Mendling, J., Padró, L. Challenges and opportunities of applying natural language processing in business process management. A: International Conference on Computational Linguistics. "COLING 2018: The 27th International Conference on Computational Linguistics: Proceedings of the Conference: August 20-26, 2018 Santa Fe, New Mexico, USA". Stroudsburg, PA: Association for Computational Linguistics, 2018, p. 2791-2801.
dc.identifier.citation	978-1-948087-50-6
dc.identifier.uri	http://hdl.handle.net/2117/121682
dc.language.iso	eng
dc.publisher	Association for Computational Linguistics
dc.relation	https://aclanthology.info/papers/C18-1236/c18-1236
dc.rights	info:eu-repo/semantics/openAccess
dc.subject	Àrees temàtiques de la UPC::Informàtica::Intel·ligència artificial::Llenguatge natural
dc.subject	Àrees temàtiques de la UPC::Informàtica::Sistemes d'informació
dc.subject	Natural language processing (Computer science)
dc.subject	Business -- Data processing -- Management
dc.subject	Tractament del llenguatge natural
dc.subject	Negocis -- Informàtica -- Direcció i administració
dc.title	Challenges and opportunities of applying natural language processing in business process management
dc.type	info:eu-repo/semantics/publishedVersion
dc.type	info:eu-repo/semantics/conferenceObject
dc.description.abstract	The Business Process Management (BPM) field focuses in the coordination of labor so that organizational processes are smoothly executed in a way that products and services are properly delivered. At the same time, NLP has reached a maturity level that enables its widespread application in many contexts, thanks to publicly available frameworks. In this position paper, we show how NLP has potential in raising the benefits of BPM practices at different levels. Instead of being exhaustive, we show selected key challenges were a successful application of NLP techniques would facilitate the automation of particular tasks that nowadays require a significant effort to accomplish. Finally, we report on applications that consider both the process perspective and its enhancement through NLP.
dc.description.abstract	Peer Reviewed

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