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Title:
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Challenges and opportunities of applying natural language processing in business process management
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Author:
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van der Aa, Han; Carmona Vargas, Josep; Leopold, Henrik; Mendling, Jan; Padró, Lluís
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Other authors:
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Universitat Politècnica de Catalunya. Departament de Ciències de la Computació; Universitat Politècnica de Catalunya. ALBCOM - Algorismia, Bioinformàtica, Complexitat i Mètodes Formals; Universitat Politècnica de Catalunya. GPLN - Grup de Processament del Llenguatge Natural |
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Abstract:
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The Business Process Management (BPM) field focuses in the coordination of labor so that organizational processes are smoothly executed in a way that products and services are properly delivered. At the same time, NLP has reached a maturity level that enables its widespread application in many contexts, thanks to publicly available frameworks. In this position paper, we show how NLP has potential in raising the benefits of BPM practices at different levels. Instead of being exhaustive, we show selected key challenges were a successful application of NLP techniques would facilitate the automation of particular tasks that nowadays require a significant effort to accomplish. Finally, we report on applications that consider both the process perspective and its enhancement through NLP. |
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Abstract:
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Peer Reviewed |
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Subject(s):
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-Àrees temàtiques de la UPC::Informàtica::Intel·ligència artificial::Llenguatge natural
-Àrees temàtiques de la UPC::Informàtica::Sistemes d'informació
-Natural language processing (Computer science)
-Business -- Data processing -- Management
-Tractament del llenguatge natural
-Negocis -- Informàtica -- Direcció i administració |
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Rights:
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Document type:
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Article - Published version
Conference Object |
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Published by:
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Association for Computational Linguistics
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