Enhancing the hospitality customer experience of families with children on the autism spectrum disorder

doi:https://doi.org/10.1002/jtr.2284

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RECERCAT Home > Universitat Ramon Llull > Facultat de Turisme i Direcció Hotelera Sant Ignasi > Articles publicats en revistes > View document

Use this identifier to quote or link this document: http://hdl.handle.net/2072/374128

dc.contributor	Universitat Ramon Llull. Facultat de Turisme i Direcció Hotelera Sant Ignasi
dc.contributor	Universidad del Rosario
dc.contributor	Universitat Ramon Llull. ESADE
dc.contributor	Universitat Ramon Llull. Facultat de Psicologia, Ciències de l’Educació i de l’Esport Blanquerna
dc.contributor.author	Freund, Daniela
dc.contributor.author	Cerdan Chiscano, Monica
dc.contributor.author	Hernández-Maskivker, Gilda
dc.contributor.author	Guix, Mireia
dc.contributor.author	Iñesta, Ana
dc.contributor.author	Castelló, Montserrat
dc.date.accessioned	2020-03-26T09:20:07Z
dc.date.available	2021-03-31T02:45:05Z
dc.date.created	2018-11
dc.date.issued	2019-04
dc.identifier.uri	http://hdl.handle.net/2072/374128
dc.format.extent	17 p.
dc.language.iso	eng
dc.publisher	Wiley
dc.relation.ispartof	International Journal of Tourism Research, 2019, Vol. 21, Issue 5 (September), p. 606-614
dc.rights	© Wiley. Tots els drets reservats
dc.source	RECERCAT (Dipòsit de la Recerca de Catalunya)
dc.subject.other	Turisme accessible
dc.subject.other	Accessible tourism
dc.subject.other	Autisme
dc.subject.other	Autism
dc.subject.other	Turisme familiar
dc.subject.other	Family tourism
dc.subject.other	Relacions amb els clients
dc.subject.other	Customer relations
dc.subject.other	Hotels
dc.subject.other	Hospitality
dc.title	Enhancing the hospitality customer experience of families with children on the autism spectrum disorder
dc.type	info:eu-repo/semantics/article
dc.type	info:eu-repo/semantics/acceptedVersion
dc.subject.udc	338 - Situació econòmica. Política econòmica. Gestió, control i planificació de l'economia. Producció. Serveis. Turisme. Preus
dc.embargo.terms	24 mesos
dc.relation.projectID	info:eu-repo/grantAgreement/URL i La Caixa/Internacionalització recerca/2017‐URL‐Internac‐024
dc.identifier.doi	https://doi.org/10.1002/jtr.2284
dc.rights.accessLevel	info:eu-repo/semantics/openAccess
dc.description.abstract	The purpose of this study is to examine intention to travel to accessible accommodations by families of children diagnosed with autism spectrum disorder (ASD), the influence of travel constraints (intrinsic, interactive, and environmental), the severity of disorder, and the families' strategies for coping with such constraints. A structured survey targeted at Spanish families (N = 117) indicated that the intrinsic dimension and the severity of disorder positively influence their intention to travel. The study contributes to extend knowledge about travel constraints related to accessible tourism and provides insights to accommodation providers on how to better enhance the customer experience of families travelling with a child diagnosed with ASD.

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