dc.contributor.author
Alonso Almeida, Mar
dc.contributor.author
Bagur Femenías, Llorenç
dc.contributor.author
Llach Pagès, Josep
dc.date.accessioned
2024-06-18T12:43:17Z
dc.date.available
2024-06-18T12:43:17Z
dc.date.issued
2015-03-01
dc.identifier
http://hdl.handle.net/10256/16913
dc.identifier.uri
http://hdl.handle.net/10256/16913
dc.description.abstract
First Online Published: 03 December 2013
dc.description.abstract
The main objective of this study is to examine the motivations for adopting quality practices and their impact on the performance of travel agencies. The results are based on 448 personal surveys that were administered by travel agency managers. Structural equation modelling was used to conclude that the adoption of quality practices significantly impacts the competitiveness and financial performance of travel agencies. Therefore, the results of this paper suggest that being proactive about quality issues can confer significant benefits to travel agencies. These benefits can make the difference between survival and failure in a highly competitive sector
dc.format
application/pdf
dc.relation
info:eu-repo/semantics/altIdentifier/doi/10.1007/s11628-013-0218-6
dc.relation
info:eu-repo/semantics/altIdentifier/issn/1862-8516
dc.relation
info:eu-repo/semantics/altIdentifier/eissn/1862-8508
dc.rights
Tots els drets reservats
dc.rights
info:eu-repo/semantics/openAccess
dc.source
© Service Business, 2013, vol. 9, núm. 1, p. 57-75
dc.source
Articles publicats (D-OGEDP)
dc.subject
Consumidors -- Satisfacció
dc.subject
Consumer satisfaction
dc.subject
Agències de viatges
dc.title
The adoption of quality management practices and their impact on business performance in small service companies: the case of Spanish travel agencies
dc.type
info:eu-repo/semantics/article
dc.type
info:eu-repo/semantics/acceptedVersion
