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dc.contributor | Calleja Rodriguez, Cristina |
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dc.contributor | Poyato Moreira, José Antonio |
dc.contributor.author | Ribas Gimeno, Roger |
dc.date | 2015-05-28 |
dc.identifier.uri | http://hdl.handle.net/2117/84158 |
dc.language.iso | spa |
dc.publisher | Universitat Politècnica de Catalunya |
dc.rights | info:eu-repo/semantics/openAccess |
dc.subject | Àrees temàtiques de la UPC::Aeronàutica i espai |
dc.subject | Airports |
dc.subject | Service Level Agreement |
dc.subject | Aeropuerto de Barcelona |
dc.subject | KPI |
dc.subject | SLA |
dc.subject | Indicadores |
dc.subject | Calidad |
dc.subject | Servicios |
dc.subject | Aeroports |
dc.title | SLA y calidad del servicio: aeropuerto de Barcelona |
dc.type | info:eu-repo/semantics/bachelorThesis |
dc.description.abstract |