Quality assurance techniques have been developed to supervise the service quality (QoS) agreed between service-based systems (SBSs) consumers and providers. Such QoS is usually included in service level agreements (SLAs) and thus, SLA monitoring platforms have been developed supporting violation detection. However, just a few of them provide explanation of the violations caused by observed QoS at monitoring time, but not in an user-friendly format. Therefore, we propose a general monitoring and analysis conceptual reference model and we instantiated it with SALMonADA, a SBS that notifies the clients with violations and their causes in their own easy-to-understand specification terms. In addition, our platform performs an early analysis notification that avoids delays in the client notification time when a violation takes place. Moreover, we have implemented a web application as a SALMonADA client, to prove how it monitors, analyses and reports to their clients the service level fulfillment of real services subject to a SLA specified with WS-Agreement.

Peer Reviewed