2026-04-18T07:17:00Zhttps://recercat.cat/oai/request

oai:recercat.cat:2445/2160012025-12-05T10:40:13Zcom_2072_1057col_2072_478811col_2072_478917

Soft lean practices and organizational resilience in the service sector Nascimento, Daniel Luiz de Mattos Tortorella, Guilherme Prashar, Anupama Antony, Jiju Vassolo, Roberto Mac Cawley, Alejandro Peimbert Garcia, Rodrigo Resiliència (Tret de la personalitat) Serveis públics Investigació quantitativa Resilience (Personality trait) Public utilities Quantitative research This paper aims to examine the relationship between the implementation of soft lean practices and organizational resilience development in the service sector.Design/methodology/approachA mixed-methods explanatory design that relied on two sequential and complementary phases was adopted. In the first phase, a quantitative analysis was performed based on data collected from practitioners from service organizations, allowing the identification of the significance of this relationship. In the second phase, the authors used semi-structured interviews with experts to qualitatively assess how this relationship occurs. (...) 2024-10-24T11:02:44Z 2024-10-24T11:02:44Z 2024-05-10 2024-10-24T11:02:44Z info:eu-repo/semantics/article info:eu-repo/semantics/acceptedVersion Versió postprint del document publicat a: https://doi.org/10.1108/MD-06-2023-1034 Management Decision, 2024, vol. 62, num.4, p. 1424-1452 https://doi.org/10.1108/MD-06-2023-1034 (c) Emerald Publishing, 2024 info:eu-repo/semantics/openAccess Emerald Publishing Articles publicats en revistes (Empresa)