2026-04-18T00:26:54Zhttps://recercat.cat/oai/request

oai:recercat.cat:2445/2160012025-12-05T10:40:13Zcom_2072_1057col_2072_478811col_2072_478917

00925njm 22002777a 4500 dc Nascimento, Daniel Luiz de Mattos author Tortorella, Guilherme author Prashar, Anupama author Antony, Jiju author Vassolo, Roberto author Mac Cawley, Alejandro author Peimbert Garcia, Rodrigo author 2024-10-24T11:02:44Z 2024-10-24T11:02:44Z 2024-05-10 2024-10-24T11:02:44Z This paper aims to examine the relationship between the implementation of soft lean practices and organizational resilience development in the service sector.Design/methodology/approachA mixed-methods explanatory design that relied on two sequential and complementary phases was adopted. In the first phase, a quantitative analysis was performed based on data collected from practitioners from service organizations, allowing the identification of the significance of this relationship. In the second phase, the authors used semi-structured interviews with experts to qualitatively assess how this relationship occurs. (...) Resiliència (Tret de la personalitat) Serveis públics Investigació quantitativa Resilience (Personality trait) Public utilities Quantitative research Soft lean practices and organizational resilience in the service sector