2026-04-17T11:40:50Zhttps://recercat.cat/oai/request

oai:recercat.cat:2445/1594262025-12-05T10:58:12Zcom_2072_1057col_2072_478917col_2072_478932

00925njm 22002777a 4500 dc Quijano de Arana, Santiago D. de author Navarro Cid, José author Yepes i Baldó, Montserrat author Berger, Rita, 1959- author Romeo Delgado, Marina author 2020-05-08T13:39:39Z 2020-05-08T13:39:39Z 2008 2020-05-08T13:39:39Z This paper presents a description of Human System Audit (HSA), as an integrated proposal for the assessment of intangibles,for quality assessment in excellence models and, in general, for diagnosis and intervention in the human system in organizations, as well as for research on organizational human behaviour. The HSA consists of a theoretical model, a battery of instruments, and a system for management control. The article also describes some applications of HSA to human resource management. Capital intel·lectual Conducta organitzacional Intellectual capital Organizational behavior Human System Audit (HSA) for the analysis of human behaviour in organizations