2026-04-13T02:00:06Zhttps://recercat.cat/oai/requestoai:recercat.cat:2445/1249492025-12-05T04:24:17Zcom_2072_1057col_2072_478809col_2072_478917
RECERCAT
author
Osborne, Stephen P., 1953-
author
Radnor, Zoe
author
Kinder, Tony
author
Vidal Martínez, Isabel, 1954-
2018-10-01T09:29:34Z2018-10-01T09:29:34Z2015-072018-10-01T09:29:35Z
In this paper we argue that the new public management has been a flawed paradigm for public services delivery that has produced very internally efficient but externally ineffective public service organizations. Subsequently we develop the SERVICE framework for sustainable public services and public service organizations. This framework is rooted within the public-service-dominant business logic and emphasizes the need for a focus on external value creation rather than internal efficiency alone
(c) British Academy of Management, 2015 info:eu-repo/semantics/openAccess
Control de gestió
Serveis públics
Desenvolupament sostenible
Management audit
Public utilities
Sustainable development
The Service Framework: a public-service-dominant approach to sustainable public services
info:eu-repo/semantics/article info:eu-repo/semantics/acceptedVersion