2026-04-17T03:19:40Zhttps://recercat.cat/oai/request

oai:recercat.cat:2445/1249492025-12-05T04:24:17Zcom_2072_1057col_2072_478809col_2072_478917

00925njm 22002777a 4500 dc Osborne, Stephen P., 1953- author Radnor, Zoe author Kinder, Tony author Vidal Martínez, Isabel, 1954- author 2018-10-01T09:29:34Z 2018-10-01T09:29:34Z 2015-07 2018-10-01T09:29:35Z In this paper we argue that the new public management has been a flawed paradigm for public services delivery that has produced very internally efficient but externally ineffective public service organizations. Subsequently we develop the SERVICE framework for sustainable public services and public service organizations. This framework is rooted within the public-service-dominant business logic and emphasizes the need for a focus on external value creation rather than internal efficiency alone Control de gestió Serveis públics Desenvolupament sostenible Management audit Public utilities Sustainable development The Service Framework: a public-service-dominant approach to sustainable public services