2026-04-19T13:00:59Zhttps://recercat.cat/oai/requestoai:recercat.cat:20.500.14342/42192025-05-14T20:04:03Zcom_2072_482406com_2072_183628col_2072_482425
RECERCAT
author
Chatman Colet, Carmen Fabiola
author
Bourlet, Joséphine
2018-11
http://hdl.handle.net/20.500.14342/4219
The hospitality industry is a growing and diversified sector whose most important resource - as in
any other service industry - is people and thus, the management of human resources is a critical
activity and should not be treated lightly. However, the new 24/7 economy escenario represents a
burden to offering the best work conditions in order to achieve the maximum efficiency and
productivity. This paper suggests that human resources management should not only be concerned
on ensuring that jobs are well executed and numerical results but should also consider the aspects
which directly or indirectly affect individual employees effectiveness.
This paper defines the concept work-life balance (WLB) related to efficiency and productivity in the
specific context of the hospitality industry and provides a list of good practices for HR professionals
who are willing to tackle the WLB conflict at their workplaces. Indeed, it provides with knowledge on
how WLB practices can influence employees’ engagement and thus, their retention, in the
hospitality industry.
The researchers have supported their findings with a summary of the existing literature that covers
the concepts of WLB, WLB in the hospitality industry and HRM (Human Resources Management)
practices related to WLB in the hospitality industry; and a research addressed to both employees of
the hospitality industry and human resources managers through online questionnaires and
semi-structured interviews
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Work life balance at the hospitality industry
info:eu-repo/semantics/bachelorThesis