2026-04-13T05:48:30Zhttps://recercat.cat/oai/requestoai:recercat.cat:20.500.12328/48552025-05-20T00:04:02Zcom_2072_67741col_2072_484352
RECERCAT
author
Benayiba, Hajar
author
Manresa, Alba
author
De Castro Vila, Rodolfo
2025-05-20T00:04:02Z
2025-05-20T00:04:02Z
2025
Benayiba, Hajar; Manresa, Alba; De Castro Vila, Rodolfo. Simplifying sales and operations planning: Analysing the influence of process steps on soft issues using design and engineering methodology for organisations. Intangible Capital, 2025, 21(1), p. 116-130. Disponible en: <https://www.intangiblecapital.org/index.php/ic/article/view/2670>. Fecha de acceso: 28 abr. 2025. DOI: 10.3926/ic.2670
2014-3214
http://hdl.handle.net/20.500.12328/4855
https://dx.doi.org/10.3926/ic.2670
Purpose: This research aims to study the relationship between the steps of Sales & Operations Planning (S&OP) and the emergence of soft issues, such as communication challenges, coordination bottlenecks, and conflict resolution difficulties. Design/methodology/approach: Employing the Design & Engineering Methodology for Organisations (DEMO), a business process mapping tool, it describes the steps within S&OP, uncovering its complexity, and identifying key interaction points. By mapping S&OP through DEMO, the study simplifies the process, uncovering potential sources of soft issues encountered by the members of S&OP. Findings: Anticipated findings include an interaction model illustrating communication patterns within the S&OP process, aiding in identifying conflictual stages. The research also identifies key soft issues associated with each step of S&OP. Additionally, the study confirms the robustness of certain process steps while recommending improvements, particularly regarding the involvement of top management. Research limitations/implications: The research acknowledges limitations, emphasizing potential constraints in the DEMO methodology, where only one Model of DEMO has been generated for S&OP. Implications include the need for further validation of the identified soft issues and continuous refinement of S&OP to address the challenges highlighted. Practical implications: This research also confirms the robustness of some of the steps and their importance, and it also recommends some improvements in specific stages like the ones related to the involvement of the top management. By tackling both the soft side of S&OP, and the complexity of this process, it provides direct insights to enhance these issues. Originality/value: This research contributes to the existing literature on S&OP by addressing both the soft aspects and the complexity of the process. The use of DEMO as a novel methodology adds originality to the study, paving the way for its potential application in future research within the operation field.
eng
This work is licensed under a Creative Commons Attribution 4.0 International License.
S&OP
Gestió de la cadena de subministrament
Demostració
Gestió de recursos humans
Qüestions toves
Mapatge de processos
Ontologia empresarial
S&OP
Gestión de la cadena de suministro
Demostración
Gestión de recursos humanos
Problemas blandos
Mapeo de procesos
Ontología empresarial
S&OP
Supply chain management
Demo
HRM
Soft issues
Process mapping
Enterprise ontology
Simplifying sales and operations planning: analysing the influence of process steps on soft issues using design and engineering methodology for organisations
info:eu-repo/semantics/article