2026-04-17T08:15:00Zhttps://recercat.cat/oai/requestoai:recercat.cat:11351/137832025-10-24T08:57:01Zcom_2072_378070com_2072_378040com_2072_378071col_2072_378092col_2072_378097
RECERCAT
author
Romero-García, Marta
author
Tabernero, Rocio
author
Muñoz Rey, pilar
author
Alcalá Jiménez, Isidro
author
Delgado-Hito, Pilar
author
Benito Aracil, Llucia
author
Gallart Vivé, Elisabet
2025-10-24T08:57:01Z
2025-10-24T08:57:01Z
2025-10-06T09:26:42Z2025-10-06T09:26:42Z2025-09
http://hdl.handle.net/11351/13783
Critical care; Nursing care; Patient satisfactionCures intensives; Cures d'infermera; Satisfacció del pacientCuidados críticos; Cuidados de enfermería; Satisfacción del pacienteBackground
Interest in measuring patient satisfaction as an indicator of the quality of nursing care has led to the development of various measurement instruments. However, to date there are no studies that propose multidimensional strategies to improve satisfaction with intensive care nursing from the perspective of both nurses and patients.
Objectives
The objective of this study was to describe strategies to improve satisfaction with nursing care identified by nurses and critically ill patients.
Methods
This was a qualitative descriptive study. This multicentre study was conducted in intensive care units in Spain. The population consisted of discharged patients and critical care nurses, and the sample was recruited using convenience sampling. Four online focus groups were held with patients and nurses until theoretical saturation of the data was reached. The focus groups were led by a moderator, recorded on video after obtaining informed consent, and then transcribed. Next, content was analysed, and the information was triangulated. Guba and Lincoln's criteria of trustworthiness and authenticity were followed.
Results
The strategies identified were (i) strategies for holistic care; (ii) strategies related to forms of communication; (iii) strategies related to professional behaviours; and (iv) strategies related to the infrastructure of the unit. The most frequently mentioned strategies were continuously monitoring pain, documenting pain, promoting patient autonomy, fostering patient privacy, showing empathy, listening attentively, using medication for rest, meeting recreational needs, using simple language, making eye contact, receiving communication training, practicing interdisciplinary communication, and using clinical judgement. Reporting complied with Consolidated Criteria for Reporting Qualitative Research.
Conclusion
Nurses and patients identified similar strategies to improve satisfaction with the nursing care received during intensive care unit admission. Implementing and evaluating the identified strategies will support the ongoing improvement of humanised care, driven by the commitment of healthcare professionals.This work is part of the project: “National validation of the Scale of Nursing and Society Foundation Care Satisfaction from the Perspective of the Critically Ill Patient”, funded by the Fundación Enfermería y Sociedad (PR-282/2018) and the Carlos III Health Institute (Ministry of Science and Innovation), and cofinanced by the European National Development Fund whose motto is “A way to build Europe”, Health Research Funding (FIS) (PI18/00935). We thank Research centers in Catalonia (CERCA) Programme/Generalitat de Catalunya for institutional support.
Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/ info:eu-repo/semantics/openAccess
Pacients - Satisfacció
Infermeria en medicina intensiva
Valoració d'infermeria
Infermera i pacient
HEALTH CARE::Health Care Quality, Access, and Evaluation::Health Care Quality, Access, and Evaluation::Quality of Health Care::Health Care Evaluation Mechanisms::Patient Satisfaction
HEALTH CARE::Health Care Facilities, Manpower, and Services::Health Services::Nursing Care::Critical Care Nursing
HEALTH CARE::Health Care Quality, Access, and Evaluation::Delivery of Health Care::Professional-Patient Relations::Nurse-Patient Relations
ATENCIÓN DE SALUD::calidad, acceso y evaluación de la atención sanitaria::calidad, acceso y evaluación de la atención sanitaria::calidad de la atención sanitaria::mecanismos de evaluación de la atención sanitaria::satisfacción del paciente
ATENCIÓN DE SALUD::instalaciones, servicios y personal de asistencia sanitaria::servicios de salud::asistencia de enfermería::enfermería de cuidados críticos
ATENCIÓN DE SALUD::calidad, acceso y evaluación de la atención sanitaria::prestación sanitaria::relaciones profesional-paciente::relaciones enfermera-paciente
Improving satisfaction with intensive care nursing: Perspectives of nurses and patients
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion