2026-04-13T07:27:06Zhttps://recercat.cat/oai/requestoai:recercat.cat:10459.1/854172024-12-05T22:13:21Zcom_2072_3622col_2072_479130
RECERCAT
author
Filella Guiu, Gemma
author
Ros Morente, Agnès
2024-12-05T22:13:21Z
2024-12-05T22:13:21Z
2023-02-16T08:30:28Z2023-02-16T08:30:28Z2023
http://hdl.handle.net/10459.1/85417
Emotions are key to conflict resolution: to resolve conflict situations assertively, we must be able to manage the emotions that cause them. After a detailed analysis of the relevant theoretical framework, this paper presents a theoretical emotion management model aimed at assertive conflict resolution. The model, which is described step by step, has been transformed into an interactive program for students, implemented, and assessed in a population aged 8–16 years. The model is divided into four steps or phases. The first is emotional awareness, which consists of understanding and legitimating emotions; the second focuses on reducing emotional intensity and impulsivity; the third encompasses the use of different emotion regulation strategies; and the fourth and final step is assertive communication. Training in this process results in better emotion management, which eventually leads to greater wellbeing and a more positive assessment of new conflicts and aids in the assertive resolution thereof. The final section of the paper summarizes the most important evidence and outcomes of the use of the Happy software so far.This manuscript was part of the R&D project RTI2018- 098294-B-I00/PRE2019-091604, funded by MCIN/AEI/10.130 39/501100011033 and the ERDF (“A way of making Europe”).
cc-by (c) Gemma Filella, Agnès Ros-Morente, 2023 info:eu-repo/semantics/openAccess http://creativecommons.org/licenses/by/4.0/
Emotions
Conflicts
Resolution
Management
Gamification
Happy Software: An interactive program based on an emotion management model for assertive conflict resolution
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion