2026-04-17T15:03:21Zhttps://recercat.cat/oai/request

oai:recercat.cat:10230/3942025-12-18T01:49:31Zcom_2072_6col_2072_452953

00925njm 22002777a 4500 dc Silva, Francisco author Serra, Daniel author 2024-11-14T10:09:52Z 2024-11-14T10:09:52Z 2008-05-01 2024-11-14T10:02:21Z Previous covering models for emergency service consider all the calls to be of the same importance and impose the same waiting time constraints independently of the service's priority. This type of constraint is clearly inappropriate in many contexts. For example, in urban medical emergency services, calls that involve danger to human life deserve higher priority over calls for more routine incidents. A realistic model in such a context should allow prioritizing the calls for service. In this paper a covering model which considers different priority levels is formulated and solved. The model heritages its formulation from previous research on Maximum Coverage Models and incorporates results from Queuing Theory, in particular Priority Queuing. The additional complexity incorporated in the model justifies the use of a heuristic procedure. location health services queuing heuristics Operations Management Locating emergency services with different priorities: The priority queuing covering location problem