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Predicting overall service quality: a structural equation modelling approach
Saurina, Carme; Coenders, Germà
Bancs -- Avaluació
Bancs -- Control de qualitat
Qüestionaris
Banks and banking -- Evaluation
Banks and banking -- Quality control
Questionnaires
Tots els drets reservats
Article
info:eu-repo/semantics/publishedVersion
Faculty of Social Sciences University of Ljubljana
         

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