gSLM: the initial steps for the specification of a service management for federated e-infrastructures

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To access the full text documents, please follow this link: http://hdl.handle.net/2117/27450

dc.contributor	Universitat Politècnica de Catalunya. Departament d'Enginyeria Telemàtica
dc.contributor	Universitat Politècnica de Catalunya. MAPS - Management, Pricing and Services in Next Generation Networks
dc.contributor.author	Serrat Fernández, Juan
dc.contributor.author	Szepieniec, Tomasz
dc.contributor.author	Belloum, Adam S.Z.
dc.contributor.author	Rubio-Loyola, Javier
dc.contributor.author	Appleton, Owen
dc.contributor.author	Schaaf, Thomas
dc.contributor.author	Kocot, Joanna
dc.date	2014
dc.identifier.citation	Serrat, J. [et al.]. gSLM: the initial steps for the specification of a service management for federated e-infrastructures. A: International Conference on Research and Pratical Issues of Enterprise Information Systems. "Proceedings of the 16th International Conference on Information Integration and Web-based Applications & Services (iiWAS2014) and the 8th International Conference on Research and Pratical Issues of Enterprise Information Systems (CONFENIS 2014)". Hanoi: Association for Computing Machinery (ACM), 2014, p. 529-536.
dc.identifier.citation	978-1-4503-3001-5
dc.identifier.citation	10.1145/2684200.2684360
dc.identifier.uri	http://hdl.handle.net/2117/27450
dc.language.iso	eng
dc.publisher	Association for Computing Machinery (ACM)
dc.relation	http://dl.acm.org/citation.cfm?id=2684360
dc.rights	Attribution-NonCommercial-NoDerivs 3.0 Spain
dc.rights	info:eu-repo/semantics/openAccess
dc.rights	http://creativecommons.org/licenses/by-nc-nd/3.0/es/
dc.subject	Àrees temàtiques de la UPC::Informàtica::Sistemes d'informació::Emmagatzematge i recuperació de la informació
dc.subject	Àrees temàtiques de la UPC::Economia i organització d'empreses
dc.subject	Information storage and retrieval systems
dc.subject	Information technology -- Management
dc.subject	IT Service Management
dc.subject	e-Infrastructures
dc.subject	Actors Model
dc.subject	Capability Model
dc.subject	Management Processes.
dc.subject	Informació -- Sistemes d'emmagatzematge i recuperació -- Direcció i administració
dc.subject	Tecnologia de la informació -- Gestió
dc.title	gSLM: the initial steps for the specification of a service management for federated e-infrastructures
dc.type	info:eu-repo/semantics/publishedVersion
dc.type	info:eu-repo/semantics/conferenceObject
dc.description.abstract	This paper presents a methodology used to create a site independent assessment process of the capabilities of service management systems in federated e-infrastructures that can contribute to introduce or improve service management in these application domains. Based on ISO/IEC 20000 concepts it consist of an actors and relationships model, a set of management processes with their corresponding requirements and a capability model that all converge in an easy to use assessment tool. The methodology has been evaluated through its adoption in an existing federated e-infrastructure
dc.description.abstract	Peer Reviewed

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