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dc.contributor | Universitat Oberta de Catalunya. The New Economy Observatory (ONE) |
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dc.contributor.author | Daradoumis Haralabus, Atanasi |
dc.contributor.author | Faulin Fajardo, Francisco Javier |
dc.contributor.author | Juan Pérez, Ángel Alejandro |
dc.contributor.author | Martínez, F. José |
dc.contributor.author | Rodríguez Ardura, Inma |
dc.contributor.author | Xhafa, Fatos |
dc.date | 2010-02-16T11:56:52Z |
dc.date | 2010-02-16T11:56:52Z |
dc.date | 2008 |
dc.identifier.citation | DARADOUMIS, D.; FAULIN, J.; JUAN, Á.A.; MARTÍNEZ, F.J.; RODRÍGUEZ, I.; XHAFA, F. (2010). "CRM and higher education: developing a monitoring system to improve relationships in e-learning environments". International Journal of Services Technology and Management. Vol. 14, n. 1, pp. 103 - 125. ISSN 1460-6720. |
dc.identifier.citation | 1460-6720 |
dc.identifier.citation | 1741-525X |
dc.identifier.citation | 10.1504/IJSTM.2010.032887 |
dc.identifier.uri | http://hdl.handle.net/10609/1327 |
dc.format | application/pdf |
dc.language.iso | eng |
dc.rights | The original publication is available at http://www.inderscience.com/search/index.php?action=record&rec_id=32887 |
dc.subject | Customer services |
dc.subject | Educational technology |
dc.subject | Education, Higher -- Computer-assisted instruction |
dc.subject | Web-based instruction |
dc.subject | Universities and colleges -- Marketing |
dc.subject | Serveis d'atenció al client |
dc.subject | Tecnologia educativa |
dc.subject | Internet en l'ensenyament universitari |
dc.subject | Ensenyament virtual |
dc.subject | Universitats -- Màrqueting |
dc.subject | Servicios de atención al cliente |
dc.subject | Tecnología educativa |
dc.subject | Internet en la enseñanza universitaria |
dc.subject | Enseñanza virtual |
dc.subject | Universidades -- Marketing |
dc.title | CRM and higher education : developing a monitoring system to improve relationships in e-learning environments |
dc.title | Customer Relationship Management and higher education : developing a monitoring system to improve relationships in e-learning environments |
dc.type | info:eu-repo/semantics/article |
dc.description.abstract | |
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