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SALMonADA: A platform for monitoring and explaining violations of WS-agreement-compliant documents
Müller, Carmen; Oriol Hilari, Marc; Rodríguez Navarro, Marc; Franch Gutiérrez, Javier; Marco Gómez, Jordi; Resinas, M.; Ruiz Cortés, A.
Universitat Politècnica de Catalunya. Departament de Llenguatges i Sistemes Informàtics; Universitat Politècnica de Catalunya. Departament d'Enginyeria de Serveis i Sistemes d'Informació; Universitat Politècnica de Catalunya. GESSI - Grup de recerca en Enginyeria del Software per als Sistemes d´Informació
Quality assurance techniques have been developed to supervise the service quality (QoS) agreed between service-based systems (SBSs) consumers and providers. Such QoS is usually included in service level agreements (SLAs) and thus, SLA monitoring platforms have been developed supporting violation detection. However, just a few of them provide explanation of the violations caused by observed QoS at monitoring time, but not in an user-friendly format. Therefore, we propose a general monitoring and analysis conceptual reference model and we instantiated it with SALMonADA, a SBS that notifies the clients with violations and their causes in their own easy-to-understand specification terms. In addition, our platform performs an early analysis notification that avoids delays in the client notification time when a violation takes place. Moreover, we have implemented a web application as a SALMonADA client, to prove how it monitors, analyses and reports to their clients the service level fulfillment of real services subject to a SLA specified with WS-Agreement.
Peer Reviewed
Àrees temàtiques de la UPC::Informàtica::Sistemes d'informació
Data mining
Document handling -- Quality of service
Mineria de dades -- Investigació

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